WTF?!

Months back, I had my Unionbank credit card (the company just sent so, taking info from my Ateneo Alumni Association application) cancelled despite not using it even once — horrible service, unfair charges, and the most inefficient customer service cold-line!

Weeks back, Unionbank called saying they have a new type of card and as an old member, they can renew my membership if I agreed. I said, no thanks…why should I subject myself to headaches again (yes, I did utter those words).  

And then i receive this via snail mail? 

I am so insulted. What application?  I never ever applied!  In fact, I declined them!  So, why did they “processed” my alleged application — hindi ba ito some sort of fraud/identity theft?  Where can I complain about this?