My brother asked me to buy a unit of this for his daughter so it will be easy to communicate with her across the seas.

Purchased SGH-E590 at ABC Store Inc. at RobPlace Manila.

Hardly used; always kept at home; still has the screen protective film; barely three months from date of purchase — the screen suddenly just said “Limited Service” and the battery cannot last the night anymore (making the unit hot all the time). Changing sims, full reset, and all troubleshooting didn’t help.

Since the phone is still very much covered by Samsung’s 1-year warranty, I brought the unit to ABC Store, Inc.

Their reply: the repair might take one month because they are not sure when people from Samsung would pick up said unit I’d be leaving with them. One month just to be picked-up?!

I decided to bring the unit directly to Samsung’s service center (Greenhills). There, Kris was told we’d expect to hear from them 2-3 days after. A week after, still nothing from Samsung. Buti sana if their hotlines are easy to reach — laging “the number you dialed is currently not available” both landline and mobile contact numbers. No reply din sa mga sms inquiries I sent.

Finally, when I got through, the customer service representative cannot give me any status update…kasi raw naka-leave yung technician nila. OMG! And so, I gave instruction na tawagan nila ako to let me know what is happening to Piper’s mobile phone.

It’s almost another week since that call, wala pa rin from Samsung.

Grrrr, wala ring email addy to complain to sa Samsung, Philippines website. Arg. Arg.